Reference

What Happens To The Details You Give Us

One account, one set of records, and this page shows you everything that sits inside it — the mobile number on your profile, the wallet receipts behind a bKash or Nagad add money, and the login log that guards both.

What we storeWallet receiptsCookie choicesLogin logDeletion requests
abc335 What Happens To The Details You Give Us
ASK ABOUT DATA

How To Reach The Team About Your Data

Questions about your data do not need a ticket number and a long wait. The in-account chat puts you with the same desk that handles wallet verification, so the agent can already see which bKash or Nagad receipt you mean. If you are in Dhaka and would rather write it out, email from the address on your account and keep the thread — a written trail helps later. Say in your first line whether you want a copy, a correction or a deletion. Requests are handled in the order they arrive, and the reply comes in English.

Team online

In-account chat

Sign in, open the help panel and choose the data question option. The agent sees your account and the wallet receipts linked to it, so you do not have to paste references by hand.

Email request

Write from the address on your account and keep the thread. A written request is easier to follow later, when you ask how a correction or a deletion was handled.

Wallet detail check

If a bKash, Nagad or Rocket receipt is attached to the wrong account, tell us the wallet number and the amount. We detach the record rather than leave it beside your profile.

HOW WE HANDLE IT

Cookies, Logins And How Long We Keep Records

Cookies do the dull jobs here: keeping you signed in, remembering that you chose English, and showing us which pages stall on a slow mobile connection. None of that needs your name attached to it. Account security is the part we treat slowly. A password change signs other devices out, and a login from an unfamiliar handset asks for an OTP on your registered number before the lobby opens. Retention follows the same logic: payment records stay while a wallet dispute could still be raised, then they are cleared on a schedule.

Cookie control

You can clear or block cookies in your browser and still read the public pages. Signing in needs the session cookie, so keep it on the device you actually use for the account.

Sign-in alerts

A new handset triggers an OTP on your registered number. If a code arrives when you are not signing in, change your password first, then message support so we can check recent sessions.

Retention window

Payment references tied to bKash, Nagad, Rocket or Upay stay while a dispute is still possible. Profile fields you ask us to delete are removed once any open wallet case closes.

Changing your record

Send a correction from the email on file and name the field — mobile number, name spelling or date of birth. We verify through the account before anything is rewritten.

Questions You Send Us About Privacy

These are the questions that land in our chat most often, answered without legal padding. Each answer points to the clause that carries the full wording, so you can read the part that matters to you and skip the rest. If your own question is not here, send it across and we will tell you which section answers it.

Yes. Ask from your registered email or through in-account chat and we send a copy of your profile details, your sign-in log and the wallet references on the account. We verify the request first.

We store the wallet number that sent or received a payment, with the amount and the transaction reference. That pairing is what lets us trace a failed add money or a missing withdrawal with the provider.

Your profile is no longer used for the lobby or the app. Payment references remain until an open wallet case is settled, then they are cleared. Ask for deletion in writing and we confirm it.

Yes. Switch off promotional messages in your account settings, or tell support and we take you off that list. Service messages about a sign-in or a payment still reach you, because those protect the account.

The studio running the table gets a session token and your display name, nothing more. Your wallet number, password and date of birth stay with us and are not passed to game providers.

Change your password first; that signs other devices out. Then message support with the time you noticed it. We check the sign-in log, lock the account if needed, and set up a fresh OTP with you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.